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Post by Deleted on Nov 28, 2020 17:54:23 GMT
The cabling was going to be neater on the heatsink, similar to the Build that Do did on DIY Audio. I will see how I get on with drilling/tapping the three new holes for the Mod686, and go from there. Just looking at my options if it turns out to be a real pain of a job. The amp is not going to be fully symmetrical, as the holes are slightly out, which will have my OCD ( ) twitching whenever I look at it.
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Post by Deleted on Nov 28, 2020 18:14:06 GMT
The plan is to use some Neotech OCC interconnect cable on the inputs. I am also going to have to solder in the RCA sockets, so I am thinking of stripping a bit of the OCC cable out of the jacket for this, as they don't have the correct colours in stock at Audiophonics to buy OCC hook up cable.
Tom suggests fitting a switch, but I don't really want that on the input path as well. I am going to make a shorting plug out of some XLR plugs. That way I can happily run my silver RCA leads between the Pre and power amp.
The question is, what should I fit for the short run from the Guardian to the speaker binding posts?
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Post by Deleted on Nov 29, 2020 11:08:14 GMT
Feeling lest confident now, as although the plan drawing shows that the Mod 686 are installed near the front and the drawing clearly shows the front panel location, I got the following response: I have responded politely, pointing out the mistakes in his response... Looks like I need to think about drilling the correct holes myself. I am really pleased I paid for it to be done properly. Gianluca is a very reasonable guy and I've dealt with him a fair bit, so don't be put off by that response. Translation between languages can also an issue. Wait and see. Well, the response has been very slow compared to the pre-sales answers. I think that he is not going to respond, if I am honest.
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Post by macca on Nov 29, 2020 11:43:16 GMT
Next step - advise them you will be commencing legal action, that usually gets a response.
No idea what the legal framework is in France for that though.
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Post by karma67 on Nov 29, 2020 11:50:39 GMT
Next step - advise them you will be commencing legal action, that usually gets a response. No idea what the legal framework is in France for that though. probably to run away like they did in 45.
*notice* the above is a joke please don't take it as anything esle other than just a joke.
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Bigman80
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Post by Bigman80 on Nov 29, 2020 13:02:53 GMT
Next step - advise them you will be commencing legal action, that usually gets a response. No idea what the legal framework is in France for that though. probably to run away like they did in 45.
*notice* the above is a joke please don't take it as anything esle other than just a joke.
I love the disclaimer lol
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Post by Deleted on Nov 29, 2020 13:50:30 GMT
Next step - advise them you will be commencing legal action, that usually gets a response. No idea what the legal framework is in France for that though. probably to run away like they did in 45.
*notice* the above is a joke please don't take it as anything esle other than just a joke.
They ran back in ‘45.
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Post by Deleted on Nov 29, 2020 13:53:12 GMT
Next step - advise them you will be commencing legal action, that usually gets a response. No idea what the legal framework is in France for that though. Really not worth the hassle over €50 of machining in the wrong place, because they can’t read the drawing correctly. They only had to look at the plan view, as I have pointed out to them. I will chase this up at the end of the day tomorrow. I don’t expect any response though. I paid by PayPal, so if I wanted to be a pain in the arse, I could ask for a partial refund.
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Post by macca on Nov 29, 2020 14:07:27 GMT
I'd do that then. I don't see why they should get paid when they didn't do the job properly. Anyone can make a mistake but trying to fob you off about it then ignoring you is taking the piss.
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Bigman80
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Post by Bigman80 on Nov 29, 2020 14:12:28 GMT
Next step - advise them you will be commencing legal action, that usually gets a response. No idea what the legal framework is in France for that though. Really not worth the hassle over €50 of machining in the wrong place, because they can’t read the drawing correctly. They only had to look at the plan view, as I have pointed out to them. I will chase this up at the end of the day tomorrow. I don’t expect any response though. I paid by PayPal, so if I wanted to be a pain in the arse, I could ask for a partial refund. Yup, I would demand one! You sent the drawing and they've done it wrong. Simple.
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Post by Deleted on Nov 29, 2020 16:38:11 GMT
I couldn't be waiting anymore, so I have just drill and tapped the M4 holes in the right place. Just need a flat bottomed finishing tap to make it a proper job, and then it is good.
Modushop said that my drawing was not clear, so I can't see me getting any resolution on this issue. It will certainly make me think twice about using them again.
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Post by sq225917 on Nov 29, 2020 16:55:49 GMT
First bad modushop experience ive heard of. It only takes one of course
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Bigman80
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Post by Bigman80 on Nov 29, 2020 16:58:44 GMT
First bad modushop experience ive heard of. It only takes one of course Yes absolutely. I am quite surprised they have decided to take that stance as it's certainly not been my experience with them.
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Post by Deleted on Nov 29, 2020 17:43:23 GMT
He is ignoring me. I sent him a mail from a different address, and he responded straight away (3 minutes). I sent him this mail attached to a request for an answer... I think he is going to hate me. Interesting reading: FAQNot been my experience...
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Bigman80
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Post by Bigman80 on Nov 29, 2020 17:58:59 GMT
He is ignoring me. I sent him a mail from a different address, and he responded straight away (3 minutes). I sent him this mail attached to a request for an answer... I think he is going to hate me. Interesting reading: FAQNot been my experience... Keep Going K, You've spent a significant sum there andbit should be what you wanted it to be. If the drawing wasn't clear, they should have contacted you and confirmed what you wanted. I have happily recommend Modushop in the past and as I have said a million times, anything can go wrong but it's how you rectify it that matters.
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Post by Deleted on Nov 29, 2020 18:03:24 GMT
For me, as an Engineer, the drawing was clear. It had a plan view of the case layout.
As an update, Gianluca has responded. He is going to review my e-mail with his "engineer" on Monday, At least I now know what is going on.
It was out of character based on my experience, which is why the alarm bells started to ring.
He has also apologised for not getting back to me sooner.
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Bigman80
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Post by Bigman80 on Nov 29, 2020 18:12:00 GMT
For me, as an Engineer, the drawing was clear. It had a plan view of the case layout. As an update, Gianluca has responded. He is going to review my e-mail with his "engineer" on Monday, At least I now know what is going on. It was out of character based on my experience, which is why the alarm bells started to ring. He has also apologised for not getting back to me sooner. Fair enough. Keep us posted.
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Deleted
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Post by Deleted on Nov 29, 2020 18:14:35 GMT
I just hope he does not want the old bits back, now that they are drilled and tapped.
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Bigman80
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Post by Bigman80 on Nov 29, 2020 18:16:50 GMT
I just hope he does not want the old bits back, now that they are drilled and tapped. Hahahaha....oh good lord. Just get the amp build done and you'll forget all about it mate. Listening to the 686 here has been pure delight since I had it. A few holes in the wrong place is nothing to get hung about by the end. Get a cheeky refund and all will be well
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Post by Deleted on Nov 29, 2020 18:28:32 GMT
I still need to drill and tap the M3 holes for the Guardian 686 Easy enough, but time consuming.
The 3.5mm drill was too big to go in my Dremel and drill stand, so I drilled a 2mm hole, opened it out to 3mm with dremel, and finished it at 3.5mm with a hand held drill. The conical tap is not the best for such a shallow hole, hence buying some flat bottomed taps to do the job.
I can’t wait to get this thing built, but I am not going to rush it. It looks like we are allowed to go away for Chrimbo, so my schedule may change. I am on call the week after Christmas, so the family will probably stay with my in-laws, and I will be back at home, finishing my amp. With Modushop drilling the rear panel (complete with anti-rotation lug features) it should be fairly easy.
I need to read up on the transformers, to see what is what, and take my time connecting it all up.
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Post by sq225917 on Nov 29, 2020 19:43:46 GMT
The value of a widely discussed customer satisfaction service episode far outweighs the cost of some metal.
Likewise the inverse is also true.
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Post by Deleted on Nov 30, 2020 13:48:41 GMT
Just got some feedback. Their engineer still claims that my drawing was unclear, but Modushop have agreed to manufacture a new heat sink. I just need to send in an updated CAD file. Their customer commitment shines through in the end.
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Post by electronumpty on Nov 30, 2020 14:22:38 GMT
Good news!
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Post by Deleted on Nov 30, 2020 15:07:58 GMT
Yes, I was not expecting that. I can send the taps back....
Updated CAD file already done, and sent in. I should have the new heat sink before the main boards arrive. They are likely to be shipped out next week. The import fee is going to sting a little, but was built in to the costing of this amp.
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Bigman80
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Post by Bigman80 on Nov 30, 2020 15:40:25 GMT
Fantastic!
I am really pleased they stepped up.
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Post by Deleted on Nov 30, 2020 15:58:21 GMT
Not as much as me... Gianluca mnetioned in his response that keeping customers happy was a priority.
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Bigman80
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Post by Bigman80 on Nov 30, 2020 17:13:26 GMT
Not as much as me... Gianluca mnetioned in his response that keeping customers happy was a priority. That's what matters most. A bad review can be a deal breaker for multiple potential customers
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Post by mikeyb on Nov 30, 2020 18:55:01 GMT
The engineer will be standing at the other side of the desk from his boss looking at the plans upside down saying, yip that's how I did it 😂
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Post by Deleted on Nov 30, 2020 19:07:40 GMT
The engineer will be standing at the other side of the desk from his boss looking at the plans upside down saying, yip that's how I did it 😂 I have seen that before. Quality inspection of some AOG parts which we rushed through as a priority job for a small, extremely noisy aircraft.. Got a call from the inspector to tell me they were scrapped. I rushed to the inspection office. Let him explain the problem to me. Looked at the drawing. Looked at the parts. Turned the drawing around 180 degrees, and asked him to recheck the parts, and then quietly left the office. Did not help that this was an inspector who had been doing his job for a long time, was nearing retirement and I was a "baby faced" fresh out of Uni Engineer. I never mentioned the incident to anybody at work, and our working relationship certainly improved after that. I think I earnt his respect, especially as I never told anybody he worked with.
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Post by mikeyb on Nov 30, 2020 19:23:11 GMT
The engineer will be standing at the other side of the desk from his boss looking at the plans upside down saying, yip that's how I did it 😂 I have seen that before. Quality inspection of some AOG parts which we rushed through as a priority job for a small, extremely noisy aircraft.. Got a call from the inspector to tell me they were scrapped. I rushed to the inspection office. Let him explain the problem to me. Looked at the drawing. Looked at the parts. Turned the drawing around 180 degrees, and asked him to recheck the parts, and then quietly left the office. Did not help that this was an inspector who had been doing his job for a long time, was nearing retirement and I was a "baby faced" fresh out of Uni Engineer. I never mentioned the incident to anybody at work, and our working relationship certainly improved after that. I think I earnt his respect, especially as I never told anybody he worked with. Brilliant 😊
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